Role: Technical Support Engineer

Job Description: 
a) Answer & Manage incoming Calls, Emails and Chats. 
b) Setup screen-sharing sessions with customers to troubleshoot issues. 
c) Validate feature/enhancement requests on the product and bring it to the attention of the Product team. 
d) Keeping Product knowledge updated with growing industry standards. 

Job Qualification: 
a) Excellent Communication Skills 
b) Basic programming skills in C/C++/Java is an asset.

Note: Only shortlisted candidates will be contacted for an interview.